Every order matters to us. Here's exactly what to expect once you've placed yours.

Order Processing

All orders are processed on the next business day. Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update.

Delivery Times

United States — Free shipping on every order. Delivery takes 5–10 business days.

International — Free shipping on every order. Delivery takes 5–15 business days depending on your country and local customs processing.

Please note that free international shipping covers carriage only — any import duties, taxes, or customs fees charged by your country are not included and remain the recipient's responsibility (see below).

Business days are Monday to Friday, excluding public holidays. Delivery estimates begin from the date of dispatch, not the date of order.

Tracking Your Order

Your tracking number will be emailed to you as soon as your order ships. If you haven't received it within two business days of placing your order, check your spam folder first, then contact us at support@dcmworkz.com and we'll sort it out.

Customs, Duties & Import Requirements (International Orders)

International orders may be subject to customs inspection, import duties, taxes, or documentation requirements set by your country. These are determined entirely by your local government and are outside our control.

By placing an international order, you accept responsibility for:

• Any import duties, taxes, or customs fees charged by your country
• Providing any documentation or import licences your customs authority requires
• Responding promptly if your local carrier or customs office contacts you

We're always happy to help. If your package is held in customs, reach out to us and we'll provide any information or paperwork we can from our end. However, clearing the package through your country's customs process is your responsibility — we cannot do it on your behalf.

Please note: if a package is refused, abandoned, destroyed, or returned to origin because duties were unpaid, required documentation was not provided, or delivery was declined, we are unable to offer a refund or replacement. Once a package leaves our facility, customs compliance rests with the recipient.

Address Changes & Cancellations

We process orders quickly, so if you need to change your delivery address, contact us as soon as possible. Once an order has shipped, we're unable to guarantee changes can be made.

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrectly entered address.

Lost or Damaged Packages

If your package arrives damaged or goes missing in transit within the United States, contact us within 7 days of the delivery date (or expected delivery date) and we'll make it right.

Questions?

Email us at support@dcmworkz.com — we respond within one business day.

The DCM Works Team